Delivery Rates and Policies
The methods of delivery, timing and rates vary according to the destination of the order made, the shipping options you select and the payment method.
Info and Fees
* Working Days
Deliveries take place only Monday to Friday; Orders placed on Saturday and Sunday will be processed from the following Monday. Delivery times are to be considered from the same day if orders are made before 12am.
In case of payment by bank transfer delivery times are to be considered from receipt of payment.
What To Do at Delivery Time
Prior to accepting the goods: verify the integrity of the package in front of the courier.
If the package is damaged: if the package is ripped, or has creases or holes, file a claim with the shipping bill.
If the package is intact but the merchandise inside is damaged: report the damage within 3 days of receipt of the goods, then contact the customer service department at firstname.lastname@example.org and attach to the message clear photos of the damage.
If the goods can't be delivered owing to the unavailability of the recipient, when not notified in advance to Di Luca Milano, the costs of storage and those for a new delivery will be charged to the recipient.
Therefore we invite all customers to fill in the appropriate form "Notes and Delivery Hours" in the section Mode of Delivery of the order; here you can indicate:
• Name or number that appears on the door phone, in case it is different from the name of the client (e.g. client: Sarah Smith - door phone: Henry Smith).
• Delivery time preferences. Allows you to specify, within the daily delivery times, (9am to 6pm) when to make the delivery. It is a preference, not binding for the carrier; however, it is useful to exclude small intervals of time, such as any lunch breaks (e.g., 9am to 1pm. and 2pm. to 5.30 pm.). Under no circumstances allows you to limit the delivery time to the morning only.
Follow your Order
It is possible to know the exact location of your order at any time. Do you want to know if you will receive the delivery the same day? Do you think they just tried to deliver while you were out of the house?
Checking your order is simple: follow the link that is emailed to you confirming dispatch, or if you have placed your order through your account DiLucaStore.com, log on by clicking on "Login" and check your order history.
Modes of delivery: The delivery of the ordered products is carried out every day from Monday to Friday. The courier makes the first delivery without prior notification; in the absence of the customer, the courier will leave a notice and try again within the following twenty-four hours. If the customer is absent again, he will leave another notice and the customer is contacted by phone to arrange the details of delivery.
Delivery times: The delivery time is approximately one/two business days from the date of the order, in the whole of Italy, except Calabria, Sicily, Sardinia and other places that are hard to reach (mountain resorts, small islands). For these locations must be added an additional day to the time indicated above. Delivery is carried out between 9am and 6.30pm. Please note: For payments by bank transfer shipping times are to be considered from the date of receipt of payment.
Costs: : Shipping is free for orders over € 49.00; for orders below € 49.00 a fee of € 5, 90 plus VAT is added
With Gift Box
The Gift Wrap: Available in three sizes, the gift pack will contain all of the products ordered and will be shipped in a cardboard box to prevent damage. Please note: the payment receipt will be sent exclusively by email!
Delivery times: The delivery time is approximately two/three working days from the date of the order, in the whole of Italy except Calabria, Sicily, Sardinia and other hard to reach places (mountain resorts, small islands). For these locations an additional day to the time indicated above will be added. Delivery is carried out between 9am and 6.30pm. Please Note: For payments by bank transfer shipping times are to be considered from the date of receipt of payment.
Costs: The shipping cost includes a contribution of € 3.90 VAT included for orders over € 49.00 and € 9.80 plus VAT for orders less than € 49.00.