Terms and Condition

Company:
DILFAM srl unipersonale, corporation stock 102.000 euro, Registered Office Via Monte Bianco 2/A, 20149 Milano, VAT number: 03635300969; registered in the Register of Companies of Milan with No. 03635300969

General
These general terms and conditions of sale apply to all orders, sales, and deliveries of products marketed through the website www.dilucastore.com, in accordance with the Consumer Code (Legislative Decree September 6, 2005, no. 206).

Intellectual Property
All content on the site, including texts, images, logos, and designs, is the property of DILFAM srl and is protected by copyright laws. Any unauthorized reproduction is prohibited.

Applicable Law and Jurisdiction
Disputes are governed by Italian law, and the competent court is that of Milan.

Registration and Account
Registration on the site is free. Users must ensure that the information provided is accurate and complete. Each user is responsible for the security of their password and for the activities carried out with their account.

Purchase Conditions

Orders are valid only if formally accepted by DILFAM srl. Prices, including VAT and shipping costs, are indicated on the invoice and may vary based on site updates.

Payments
Payments can be made through the methods described on the site (credit card, PayPal, bank transfer, etc.). Full payment is required to avoid suspension of delivery.

Delivery
Delivery times are indicative. Any delays do not justify withdrawal or compensation. Ownership of the products is transferred to the customer upon full payment.

Complaints and Returns
Complaints must be submitted within 7 days of delivery. Products can only be returned with prior authorization and must be intact and in the original packaging. Return shipping costs are the customer's responsibility, except for manufacturing defects.

Warranties
DILFAM srl guarantees the products in accordance with current regulations. Any defects must be reported within 7 days of delivery for replacement or refund. The warranty does not cover damage caused by improper use or inadequate maintenance.

Right of Withdrawal

Customers can exercise the right of withdrawal within 14 days of receiving the products, with a refund of the paid price excluding shipping costs. To exercise the right of withdrawal, the customer must inform DILFAM srl through mail to info@dilucastore.com or another explicit declaration.

Privacy Policy

Introduction
DILFAM srl is committed to protecting the privacy of its customers and processing personal data in compliance with the GDPR (EU Regulation 2016/679).

Data Collected
We collect personal data such as name, address, email, phone number, and payment details for contractual, administrative, and commercial purposes.

Purpose of Processing
Data is used for:

• Managing orders and deliveries
• Providing customer support
• Sending commercial communications (with consent)
• Improving our services

Commercial Communications
For commercial communications, data may be shared with messaging platforms (email marketing, SMS), but will never be sold to third parties for other purposes without consent.

Data Security
We adopt technical and organizational security measures to protect data from unauthorized access, loss, or destruction.

Rights of the Data Subject
Users can exercise their rights of access, rectification, deletion, restriction, and opposition to the processing of personal data, as well as the right to data portability.

Data Retention
Personal data will be retained for the time necessary to fulfill the purposes for which it was collected, except for legal retention obligations.

Cookies
We use cookies to improve the browsing experience on our site. For more details, see our Cookie Policy.

Policy Changes
This policy may be subject to changes. Users will be informed of any updates through the website.

Data Processing Manager
To modify, manage or delete data, contact:

DILFAM srl
Via Monte Bianco 2/A
20149, Milan (MI), Italy
Email: info@dilucastore.com

Cookie Policy

Introduction
Our website www.dilucastore.com uses cookies to improve users' browsing experience and to collect information about site usage.

What are Cookies?
Cookies are small text files that are saved on the user's device during browsing and can be read or modified later.

Types of Cookies Used

• Technical Cookies: Necessary for the operation of the site and for providing the requested services.
• Performance Cookies: Collect anonymous information about site usage to improve navigation.
• Functionality Cookies: Allow the site to remember the choices made by the user (e.g., language).
• Profiling Cookies: Used to send advertising messages in line with the user's preferences.

Third-Party Cookies
We use third-party cookies for analysis and advertising (Google Analytics, Google AdSense, Meta, Microsoft Ads). The information collected by these cookies is managed by third parties.

Cookie Management
Users can manage cookie preferences here

Consent
By browsing our site, the user consents to the use of cookies in accordance with this policy.

Policy Changes
We reserve the right to modify this cookie policy. Any changes will be published on this page.